Terms of Use

Effective Date: 10th Dec 2024

Welcome to Pic’nPak!

These Terms of Use govern your access to and use of our website and services. By accessing or using our website, you agree to comply with and be bound by these terms. If you do not agree with any part of these terms, please do not use our website.

1. Acceptance of Terms

By using the Pic’nPak website, you confirm that you are at least 18 years old or have the consent of a parent or guardian. You agree to use the site in accordance with these Terms of Use and all applicable laws and regulations.

2. User Accounts

Account Creation: To make purchases or access certain features, you may need to create an account. You are responsible for maintaining the confidentiality of your account information, including your password.
Account Security: You agree to notify us immediately of any unauthorized use of your account or any other breach of security. We are not liable for any loss or damage arising from your failure to comply with this obligation.

3. Product Information

Accuracy of Information: We strive to provide accurate product descriptions and pricing. However, we do not warrant that the information is error-free, complete, or current.
Availability: All products are subject to availability. We reserve the right to limit quantities and discontinue products at any time without notice.

4. Orders and Payments

Order Acceptance: All orders are subject to acceptance by Pic’nPak. We reserve the right to refuse or cancel any order for reasons including but not limited to product availability, errors in product information, or suspected fraud.
Payment Terms: Payment must be made at the time of purchase through our accepted payment methods. You agree to provide accurate payment information.

5. Shipping and Delivery

Shipping Policies: We offer various shipping options as detailed on our website. Delivery times may vary based on location and chosen shipping method.
Risk of Loss: Once your order has been delivered to the carrier, the risk of loss passes to you.

6. Returns and Refunds

Return Policy: If you are not satisfied with your purchase, you may return it within 14 days for a refund or exchange, provided it is in its original condition and packaging.
Refund Process: Refunds will be processed according to our return policy once we receive and inspect the returned item.

7. Intellectual Property

All content on the Pic’nPak website, including text, graphics, logos, images, and software, is owned by or licensed to Pic’nPak and is protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our express written consent.

8. User Conduct

You agree not to:

Use the website for any unlawful purpose.
Transmit any harmful or malicious code.
Attempt to gain unauthorized access to our systems or networks.
Harass or intimidate other users.

9. Limitation of Liability

To the fullest extent permitted by law, Pic’nPak shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the website or products purchased through it.

10. Indemnification

You agree to indemnify and hold harmless Pic’nPak, its affiliates, officers, directors, employees, and agents from any claims, losses, liabilities, damages, costs, or expenses (including reasonable attorneys’ fees) arising out of your use of the website or violation of these Terms of Use.

11. Changes to These Terms

We reserve the right to modify these Terms of Use at any time. Any changes will be effective immediately upon posting on this page. Your continued use of the site after changes are made constitutes your acceptance of the new terms.

12. Governing Law

These Terms of Use shall be governed by and construed in accordance with the laws of Kenya. Any disputes arising from these terms shall be resolved in accordance with Kenyan law.

13. Contact Us

If you have any questions about these Terms of Use or our services, please contact us at:

Email: support@picnpak.com
Phone: +254 738 799 700
Address: Akai Plaza, 3rd Floor, Suite 6, Thika Road – Nairobi.

Thank you for choosing Pic’nPak! We appreciate your business and look forward to serving you.