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Everything you need to know about the product and billing.
To place an order, browse our online catalog, select your desired items, and add them to your cart. Once you are ready, proceed to checkout, where you will enter your shipping information and payment details.
While you can place an order as a guest, creating an account allows you to track your orders and save your information for future purchases.
We accept various payment methods including credit/debit cards, mobile money (like M-Pesa), and bank transfers.
Yes, we use secure payment gateways to ensure that your payment information is protected during transactions.
Yes, once your order is successfully placed, you will receive an email confirmation containing your order details.
You can track your order by logging into your Pic’nPak account or by using the tracking link provided in your confirmation email.
We offer free deliveries for orders over Ksh. 30,000/= and express paid shipping at Ksh. 500/= for orders that amount to less than Ksh. 30,000/=. Delivery times may vary based on your location within Nairobi and surrounding areas.
Yes, we deliver to countrywide with no additional shipping charges.
If you are not satisfied with your purchase, you can return it within 14 days of receipt for a refund or exchange, provided the item is in its original condition and packaging.
To initiate a return, please contact our customer service team via email, phone or whatsapp with your order details. We will guide you through the return process.
You can reach our customer support team via email at support@picnpak.com or call us at +254 738799700 during business hours.
Our customer support team is available from Monday to Friday, 9 AM to 5 PM EAT.