Return and Refund Policy

Effective Date: 18th Dec 2024

At Pic’nPak, we are committed to providing our customers with high-quality electronics and exceptional service. We understand that sometimes a product may not meet your expectations. This Return and Refund Policy outlines the terms under which you can return products purchased from our store.

Eligibility for Returns

• Time Frame: Products can be returned within 30 days of the purchase date.
• Condition of Products: To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received. Damaged or used products are not eligible for return.

How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer service team at orders@picnpak.com with your order number and reason for the return.
2. Prepare the Item: Ensure that the product is in its original packaging with all accessories included.
3. Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refund Options

• Refund Method: Refunds will be processed to the original payment method used at the time of purchase.
• Processing Time: Once we receive the returned item, refunds will be processed within 7 business days.

Special Considerations

• Non-returnable Items: Certain items may be marked as non-returnable due to health and safety regulations or other considerations. Please check with our customer service for details.
• Restocking Fees: A restocking fee may apply to certain electronic items that are returned without original packaging or in a condition that prevents resale.

Accessibility of Policy

This policy is available on our website and can also be requested in-store. We encourage customers to review this policy prior to making a purchase to ensure a clear understanding of our return procedures.

Thank you for choosing Pic’nPak. Your satisfaction is our priority!